ESSENTIAL FUNCTIONS

• Maintain a clean, hospitable club lounge to be enjoyed by all Platinum and Gold Marriott Rewards members, as well as hotel VIPs.

• Ensure all applicable standards are met appropriate to the serving of food, beverages, and alcoholic beverages in the club lounge.

• Maintain full knowledge as Guest Service Agent, being proficient in PMS, Guestware, Front Office SOP’s, hotel facilities and hours of operation.

• Promptly greet and welcome every Guest in a friendly manner, using 15/5 Rule. Immediately determine the Guest’s needs and be empowered in solving problems.

• Develop rapport with repeat guests to ensure personal preferences are being consistently met on each visit.

• Ensure Guest/hotel problems are reported, resolved, tracked and followed-up on. Follow-up is defined as: calling the Guest back; leaving a voicemail if not in the room; leaving a written letter or note or a PMS text message, and notifying other hotel departments where relevant.

• Be aware and informed of incoming groups, registration areas, meeting rooms, etc., with knowledge of guest room layouts, guest room amenities and room types.

• Solicit comment cards from Guests and Visitors.

• Ensure the Guest will always receive crisp, attentive, respectful, delightful service….”at once.”

• Ensure a great first impression of personal appearance and the appearance of the Club Lounge area.

• Perform reasonable requests as directed by Supervisor/Manager.

• Assist in other areas of Front Office/DTS as business demands.

QUALIFCATIONS

• Good verbal and written communication skills

• Good, aggressive hospitality skills

• Good organizational skills

• Ability to multi-task and thrive in high stress situations

• Ability to exercise good/reasonable judgment

• Excellent telephone etiquette

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person